We’ve had a few people post questions about our door to door clothing recycling bags and I thought I would answer some of the most common questions.

Q. I don’t want to receive your bags, what can I do?
A. We have a do not deliver database and we are happy to add you to it, just drop us a message with your address and we will not deliver bags to you.

Q. Why do you do door to door collection bags?
A. A very good question! As a small charity, we rely heavily on local support to provide our essential services to the community. The demands on our support is increasing and the revenue from the recycled clothing provides a regular income to support our work.

Q. Why do I get bags from different charities at the same time?
A. Unfortunately it is just a coincidence. We always try to stay away from areas that have recently been done by other charities, but this is not always possible and sometimes we cross paths.

Q. Are you licensed?
A. Most definitely yes! We make legitimate collections with our commercial partner and all collections are approved and licensed in advance by the local authority in each area we make a collection.

Q. I have too much stuff to go in one bag!
A. Please place any extra items in normal bin bags or carriers and leave a label stating these are for us and we will take them on the day of collection.

Q. We missed a bag or house collection.
A. Apologies, please give the team a call and if we are still in the area we will pop back and collect it.

Q. How to I know your collection is genuine?
A. We work with local councils to make sure we are fully licensed, you can also check out charity status on the Charity Commission website. If you have any further doubts please call the helpline on our website.

Q. I don’t wish to use your bag on this occasion.
A. No problem, you may dispose of the bag or recycle it, there is no need to return it to us.

Q. I’ve another question?
A. Please pop over to our contact us page and send an email and we will be happy to help!